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Belgium
Important Information for Your StayArrival and Check-in:Check-in is available after 15:00.Please inform the front desk immediately if your bungalow is not clean or if you encounter any technical issues upon arrival.Boiler: If there is no hot water, please check if the corresponding fuse in the fuse box is switched to the “on/up” position. The location of the fuse box is as follows:Le Soleil/ Le Soleil Comfort (4 people): Small bedroom, left cabinet, underneath.La Lumière Comfort/La Lune Comfort/La Terre (6-8 people): Hallway between the two smaller bedrooms.Report any incomplete inventory to the front desk. The inventory list is available at the front desk.Parking is permitted in the designated parking areas along the road. Parking on grass or roundabouts is prohibited.Ensure that access to secondary roads remains clear for other residents.Please adhere to the house rules of your assigned chalet.All our chalets are non-smoking. Select chalets are also animal-free, meaning smoking inside is strictly forbidden, and animals are not permitted in those specific chalets.To maintain the view for all guests, drying laundry outside is not allowed.Quads are not permitted within the Park.Due to fire risk, only gas barbecues are allowed. Charcoal barbecues are prohibited.Restaurant:Brasserie Les Etoiles is open daily from 8:30 to 21:00 (Mondays 8:30 to 17:00), offering a variety of meals.Payment:Card payments are the only accepted method at the reception.Opening Hours:The opening hours for the front office and the pool are posted on the information boards at the front office, the pool, and the laundry room.Quiet Hours:Please observe silence between 22:00 and 8:00 to respect the sleep of other guests. Park officials may provide additional instructions that must be followed.Departure:Check-out time is 10:00 AM. Late departures may incur an additional fee. Please ensure the chalet is left in a neat and tidy condition:Dishes must be washed, and the dishwasher emptied.The refrigerator must be emptied.Garbage must be placed in the designated containers at the end of the park.Terrace furniture should be returned to its original position.Pillows, mattress protectors, and blankets should remain in the bungalow.Dogs:Please use the designated dog toilets or dog bags. Advance notification is required if you will be bringing a pet (maximum 2 per bungalow). Bringing pets may involve an additional charge.Dogs must be kept on a leash at all times within the Park.Waste Disposal:Guests are responsible for taking their garbage and recyclable materials to the designated waste and glass containers in the park. Failure to do so may result in an additional fee.Optional Services:Bath towels are available for rent.Kitchen towels are available for rent.Child furniture (travel bed and high chair) is available for rent.Bike Rental:You can rent bikes, mountain bikes, and e-bikes. Helmets and children's seats are also available. Please reserve your bike one day in advance at the park reception. Your bike will be ready for you by 9:00 AM the following morning.Indoor Pool:Our heated indoor pool is open daily from 10:00 to 20:00.Sauna:The sauna is available by reservation at the reception. There is a rental fee for its use, and it is suitable for 2-4 persons.Note: Vallée les Etoiles reserves the right to implement necessary structural or temporary changes.Electric Car CharginThere are 6 charging points for electric cars in the park. Using these charging points involves a fee and requires a charging card or app compatible with MobilityPlus.Charging electric cars at the chalets is strictly forbidden.
